Most of us know about AI (Artificial Intelligence) through movies such as “I, Robot” or “Terminator”, which bring back an image of a chaos world when AI raises their own army and try to rule the human world. It is not that we all believe those stories are going to turn into reality in the future yet still creates the illusion that AI technology is something far away and hard to control. However, people who still hold that belief in mind can celebrate now when AI has been applied and will thrive fast in a wide range of field including business for years to come
Many modern businesses now are trying to exploit AI and its applications to save lots of time and effort and money. Especially for Human Resource Management Department, they start using AI to replace human in work like communication, recruitment or performance management.
Communication
AI in HR management, for instance, can automatically answer programmed questions like “Who is in charge of my health?” or “How many days off I have left?”. The difference here is that while humans have limitations, AI can perform well 24/7 to provide precise answers immediately. While normal employees of HR department cannot always keep an eye on every single staff in the company, AI can send notifications to each of them and watch over their satisfaction levels.
Performance
Performance is what manager concerns the most about their employees. A company can develop and survive or not depends on how its workers perform. That is why large firms are now investing a huge amount of money in applying AI in performance management. From raw data, AI can do analysis and reach conclusions as well as appropriate solutions, which require a lot of people and time and budget to complete instead.
Now you just need one AI system to access communication system like Slack or Skype to collect all employee’ performance data and handle them efficiently. Workers with a poor result may get a serious warning while the one with good result may receive compliment and reward. A manager can also easily get all feedbacks from staff to make necessary alteration and come out with more effective strategies.
Recruitment
For large companies, the quantity of applicants they received each period is enormous. If they want to manage them with human employees, the amount of salary paid will be too high, not to mention the limitation of humans. Whereas, with an AI system like Job Pal operating 24/7, all application information can be collected easily and those applicants can receive answers for general questions about the company.
An AI system also has a function to look for appropriate job-seekers for each positions company is lack of. A simple survey will be handed over to the staff to ask for their ideas while another survey with the same content will be delivered to applicants to seek for the ones bearing those ideas. They may be the missing pieces of the team.
Secretary
A secretary AI is not a familiar one with most of us as it is only invented recently. However, its application in meeting arrangement and schedule management is so convenient that even your experienced human secretary cannot provide. For example, X.ai company has introduced a robot secretary named Andrew, which can arrange meetings with colleagues or clients so that all of you can come to the meetings without violating each other’s schedule. Details like places or time or participants will be sent to them automatically with no delay or error. Another AI secretary called MILA can adjust employees’ schedules when they need to have a sudden day off or longer meetings, then send notifications to managers to assure they know about those adjustments.
In 2017 only, AI helped business world save $20 million and is expected to save $8 billion more in 2022. There are still many applications we can exploit from AI technology such as employee’s morale with the support in control over engagement, enthusiasm or discipline. With AI’ help, many human mistakes like inputting wrong numbers or losing temper in front of customers will never happen again. If you can make use of this technology for the right purposes and in the right ways, your business will experience a revolution to a higher level of development.
On the other hand, despite those impressive impacts AI brings to companies, there are still many disadvantages compared to human employees. After all, AI are just machines with more complicated programs than normal machines, they can not understand all feelings of human to make complex judgments and decisions. Or if there is an unexpected situation outside of their program’s abilities, they will not be able to handle with creativity like a human being. However, merely with the current support of AI, your employees can still save much time and efforts from arranging schedules or collecting necessary data. They can donate 100% of energy for the main tasks. The engagement rate and productivity level will be boosted to a remarkable level even higher than you have ever expected.
