At Black Arrow Business Studio, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us, in accordance with New Zealand’s Privacy Act 2020 and international data protection regulations, including the GDPR.
1. Personal Information We Collect
We collect personal information necessary for us to provide our services effectively. The types of information we may collect include:
- Contact Information: Name, address, email, and phone number.
- Financial Information: Banking details, tax details, or other financial information related to the services we provide.
- Business Information: Details related to your business, such as business name, industry, and relevant business data.
- Website Interaction: Information collected via cookies and similar tracking technologies when you visit our website, including IP address, browser type, and browsing patterns.
2. How We Collect Your Information
We collect personal information in several ways, including:
- Directly from You: When you contact us, sign up for our services, fill out a form, or communicate with us.
- Automatically: Through your use of our website (using cookies and tracking technologies).
- From Third Parties: With your consent or as otherwise permitted by law, we may receive information from third parties or publicly available sources.
3. Legal Basis for Processing
We process your data on one or more of the following legal bases, as permitted by New Zealand’s Privacy Act and international data protection laws:
- Consent: For example, when you agree to receive marketing communications.
- Performance of a Contract: When processing your data is necessary to fulfill a contract, such as delivering our services to you.
- Legal Obligation: To comply with laws and regulations.
- Legitimate Interests: For purposes such as improving our services or providing tailored content, provided it does not override your rights and freedoms.
4. How We Use Your Information
We may use your personal information for the following purposes:
- Providing Services: To deliver our services, including but not limited to accounting, consulting, and system implementation.
- Communication: To respond to inquiries, provide support, and send service-related information.
- Billing and Invoicing: To process payments and manage our client relationships.
- Marketing: To send you updates about our services, news, and events, where permitted by law or with your consent.
- Compliance and Legal Requirements: To comply with legal obligations and resolve disputes.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience and collect data on how you use our website. This data helps us improve our services and tailor content to your interests.
You can adjust your browser settings to refuse cookies, though this may limit some functionality on our site.
6. Disclosure of Your Information
We do not sell or trade your personal information. However, we may disclose your data:
- To Third-Party Service Providers: To trusted partners who assist us in delivering our services, under strict confidentiality agreements.
- For Legal Compliance: To comply with legal or regulatory obligations or to respond to legal requests.
- Business Transactions: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.
7. International Data Transfers
We may transfer personal data to countries outside New Zealand. We use approved safeguards, such as Standard Contractual Clauses (SCCs), to ensure that your information remains protected in accordance with New Zealand’s Privacy Act 2020 and international data protection laws, including GDPR.
8. Security of Your Information
We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your information against unauthorized access, disclosure, or loss. However, please understand that no method of transmission or storage is completely secure, and we strive to continuously improve our security practices.
9. Your Rights
Under New Zealand’s Privacy Act and international laws, you have rights regarding your personal information, including:
- Access: Request access to your personal information held by us.
- Correction: Request corrections to inaccurate or outdated personal information.
- Deletion: Request deletion of your data, where applicable.
- Restriction of Processing: Request the restriction of processing your data in specific situations.
- Objection: Object to processing your data in certain circumstances.
- Data Portability: Request transfer of your data to another provider in a structured format.
To exercise these rights, please contact us using the details provided below.
10. Retention of Your Information
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally, personal data is retained for up to 5 years after the end of our business relationship, unless a longer retention period is required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will post any updates on this page, and we encourage you to review this policy regularly.
12. Contact Us
If you have questions about this Privacy Policy, or your personal information, or wish to make a complaint, please contact us:
Black Arrow Business Studio
Email: info@blackarrow.co.nz
Phone: +64 9 888 6501
Complaints: If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
Office of the Privacy Commissioner
Website: privacy.org.nz
Phone: 0800 803 909